We are aware of a few cases where an ARION pod had trouble charging when the battery was completely run dry. The reason for this is that the pod then enters a battery protection mode, which ensures that the battery doesn’t get damaged and that the lifespan of the battery isn’t affected. The ARION pod is designed to get out of this state automatically when it is connected to the ARION charger – but in rare cases that takes longer than expected during which time the LEDs are red.
Of course, preventing the pod from running completely empty is always better, but this is what you can do to get the pod to its normal state again:
Leave the pod on the charger non-stop for a long time (e.g. 24 hours). Most pods automatically recover during this period – it’s very important that the power is not interrupted during this period to prevent the protection mode from starting over. If an ARION pod is still flashing red after this period, detach the affected pod from the ARION charger, wait 2-3 minutes, then reconnect it to the charger. The LEDs on the ARION pod will now flash orange to indicate that the pod is charging.
What the LED colors mean when the pod is on the charger:
Pulsing in an orange color: The pod is currently charging
A green color: The pod is completely charged
Note: When the pod is on the charger you can check the status and battery level in the ‘Devices’ screen in the app like shown in the image below:
If you can’t get the pod to charge properly with these instructions please send us a message at email@example.com and we’ll help you from there. We're also working on a more permanent solution for this on our end.